We aim to address a pressing need for responsive, highly competent, experienced, and dedicated addressing of the Information Technology needs of the businesses on Martha’s Vineyard.
The company’s approach is to arrange a Service Level Agreement (SLA) with our prime clients which earns them priority response plus the normal services offered. Obviously, the number of such Agreements must be limited to assure that adequate personnel are on hand to respond. We also will accommodate an open arrangement, but response times will be on a “best effort” basis. It is rare to find a business that underwrites its own insurance, creates its own banking arm, or sets up its own country-wide telephone network infrastructure. Likewise, it makes sense for smaller enterprises to outsource their IT services.
With us, you can:
- achieve 24/7 monitoring and help for your systems,
- predictably contain your IT and communication costs,
- have a ready recovery plan in the event of data loss or disaster,
- achieve cutting-edge protection from intrusion, penetration and hacking,
- enable off-site backup for your data and applications,
- create and maintain a robust, appealing and attractive web presence
- be better informed on the advantages of purchase vs. leasing of systems and capacity,
- be able to readily network the systems you have or need, assess and access the cloud services relevant to your particular endeavor, and remain confident these systems will be there when you need them,
- create an informed IT strategy for your business and branches,
- utilize wifi and cloud connectivity for access and tracking of your workers and assets,
- maintain managed, off-site servers to securely store your data and programs,
- centralize your web presence and email, website hosting and development, and domain management,
- and achieve the peace of mind in knowing that as problems crop up they will be swiftly and competently addressed and resolved.
In the 17th century, various Dutch explorers named what finally became known as Martha’s Vineyard after the island of Texel, in the West Friesian chain separating the North Sea from the Zuyder Zee. That name is given on charts coming down to us from 1616, 1646, 1671, 1685, and 1695. [Dr. Chas Edward Banks, History of Martha’s Vineyard, Vol 1, pp73-77]
The personal computer revolution of thirty-five years ago has morphed into an imperative that any small to medium-sized business (SMB) ignores at its peril. Several industries have coalesced under the conceptual umbrella known as Information Technology (IT) that has become a backbone of business management and communication. The term, coined by a Bell Labs engineer, Claude Shannon, some fifty years ago, has come to define our age as one of growing and changing technologies at an ever increasing pace. Indeed, Moore’s Law, initially conceived to describe the exponential growth of computer memory capacity, can now arguably be applied to the industry as a whole, encompassing both hardware–the machines and infrastructure that support the concept–and the software, the applications that govern its use. Keeping up with that change is a challenge to the most grizzled computer professional, not to mention the frazzled user who merely wants his/her email, applications, and the like easily and readily available.
Thus, as managers, we stare at monitors instead of ledgers, use “google” as a verb, and type messages as much as we vocalize our communication. All this depends upon the equipment, the code underlying its operation, and the connectivity tying it–and ourselves–together. When it works, it does so transparently. When it doesn’t; few have a clue why or how to fix it. Even more challenging is answering the question of what program is best suited for the task at hand.
The computer revolution was supposed to give us the “paperless office” and be a great time saver. However, the reality is neither. Printers squirt out paper glaciers, and the learning curve to access and maintain our systems gobbles up what has come to be a rare commodity: time. We succeed at the businesses we embrace by mastering the skills of that very business, not mucking around with software and indecipherable fault codes. These incredible productivity enhancers can, and often are, nothing but a distraction.
Moreover, the party is just beginning. At the moment, it is considered we are in the fourth evolution of the Internet:
- websites and email,
- e-commerce platforms,
- the combination of social media, video sharing and the cloud;
- the Internet of Things (IoT) describing web-enabled sensors embedded in physical objects to gather, track, and analyze data in the cloud, then acting upon that information.
Surely, neither history nor technology is not going to stop here. This brings a new dimension to both the imperative to learn what may be relevant to needs you didn’t even know you had and to know how to access, maintain and securitize these new developments.